Setting Up Smartthings With Google Home Something Went Wrong Try Again

Connectivity issues are the worst, but they drive me particularly batty when the device that'due south causing me trouble doesn't take its ain screen. When my Google Home ($l at Amazon) smart speaker conks out and disconnects from Wi-Fi or Google Assistant'southward AI, it's not like it can tell me what'south wrong. (Unless I'yard using aNest Hub orHub Max, which have screens and are marginally easier to troubleshoot.)

There are a handful of dissimilar situations when connectivity problems are most likely to happen, like when you lot're setting up a new Google Home smart speaker, attempting to control a smart abode device with your Google Home or when you're using Google Assistant to get something done -- play music, check the weather, etc. -- on the device itself. I've dealt with all of them.

Here's what I've done to troubleshoot (and set up) a Google Dwelling that just won't connect or stay connected.

Problem: 'Could not communicate' setup mistake

This i is the bane of Google Home aficionados everywhere because information technology stands in the way of getting a new speaker up and running. What'due south worse, it sneaks upwardly on y'all. Y'all'll plug in your new speaker, open the Google Home app on your phone and see a new speaker ready for setup.

You tap through all the options and everything seems to be coming along swimmingly, when out of the blue your new speaker disappears from the app, right afterward yous tell it which Wi-Fi signal is yours. This could happen, likewise, if you're merely rebooting a misbehaving device.

Duct record tin can't gear up everything -- especially not Google Home connectivity problems.

Dale Smith/CNET

The solution to this one might seem like pure sorcery, but information technology's consistently worked for me with several speakers that would go lost right in the middle of setup.

1. Switch the phone you're using the Google Domicile app on to airplane mode.

2. Manually turn on Wi-Fi (but only Wi-Fi).

three. Open up the Google Home app and set upward like usual.

Trouble: Google Dwelling house can't connect to your smart abode

You lot don't quite appreciate how easy it is to use your vocalism to control your lights, thermostat and other smart habitation gear like connected garage door openers until suddenly you can't. Sure, you could always get up off your keister and flip switches with your finger like some kind of cave dweller, but, if y'all're annihilation similar me, the problem will gnaw at you until you set up it.

If your Google Home can't connect to your smart bulbs, you'll be stuck flipping switches until the trouble is resolved.

Chris Monroe/CNET

Likewise, if you're like me, your commencement instinct will be to reboot your modem and router, or, worst-instance, the Google Habitation smart speaker and the device y'all're trying to control information technology with. Fact of the matter is, rebooting works ix out of x times. Here are the steps for the remaining 10% of cases when it doesn't:

1. Open up the Google Habitation app on your phone or tablet.

2. Tap the Settings (gear symbol) icon and scroll to the bottom.

three. Tap Works with Google and observe the device that quit working on the listing.

4. If the device is listed, tap it then tap Unlink account, tap Unlink to confirm, and so tap Settings > Works with Google again after the app returns to the home screen.

5. If the device isn't listed (or it was but you unlinked it and navigated dorsum to the Works with Google bill of fare), tap the Search (magnifying glass) icon in the upper right corner and blazon the name of the device.

vi. Type the device name in the search results and follow prompts to connect information technology to Google Home.

Problem: Google Habitation says, 'Something went wrong'

Every once in a while, Google Home merely tin can't play music, plough on your lights or fifty-fifty tell you what time information technology is no matter how nicely you lot inquire. If your Google Dwelling house just refuses to do annihilation, and comes back at you with a message like, "Oops, something went wrong" or, "There's a glitch," the problem might exist a flake across your control.

If you've tried everything and your Google Home nonetheless won't connect, the problem may exist on Google'due south end, with servers like these Google machines at a data center in Iowa.

Google/Connie Zhou

Every interaction you have with Google Home gets processed remotely on Google servers and, believe information technology or not, sometimes they go down. If you've already rebooted everything and walked through every troubleshooting guide y'all could notice and still Google Home won't lift a virtual finger to help you, you might just accept to look until Google fixes information technology on their end.

But you don't just have to sit there wondering. Head over to the Google Dwelling outage folio at DownDetector.com to see if other users are reporting issues. If DownDetector is reporting "no problems at Google Home," then you're non off the claw but yet. But if there's a bona fide outage at Google, all you lot can do at that point is hope you don't get carpal tunnel flicking all those switches like some kind of troglodyte.

Now playing: Lookout man this: 5 underappreciated features of your Google Home

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Are you lot having a separate issue with your Google Home? Cheque out our guide to troubleshooting the 3 more than typical Google Home problems here. If the trouble is related to playing your favorite tunes, hither's how to fix music glitches before they happen. If yous've tried everything and all you've got is a fancy paperweight, here's how to contact Google to go a replacement when your device becomes bricked.

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Source: https://www.cnet.com/home/smart-home/google-home-connection-problems-3-common-issues-and-how-to-fix-them/

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