Having problem redeeming an XBOX digital code? It may exist due to a service outage on their end. Bank check the Xbox status. If you meet any alerts, await until the service is upwards and running and then endeavour again.

If the status is upward and running but you're still having problem redeeming a lawmaking, bank check out the following tip s.

Did y'all enter the lawmaking correctly?

Typos are the virtually common reason for code errors, and certain characters aren't accepted: A, E, I, O, U, L, S, 0, i, and 5.

Is your lawmaking for Xbox?

Many codes await like and some Xbox games include codes meant to be used at the publisher'southward website instead of through Xbox Live. Xbox codes have 25 characters and appear like this: xxxxx-xxxxx-xxxxx-xxxxx-xxxxx.
Are you redeeming a region-locked XBOX game code?

If you purchased a region-locked product (Brazil, Turkey, Argentina, Russia, US, EU, UK), please follow the redemption teaching from this article.

Was the lawmaking already redeemed with a different Microsoft account?

Brand sure that you didn't already redeem the code, possibly nether a different gamertag or Microsoft account. If y'all live in a household where others accept admission to your codes, check that it wasn't redeemed by someone else.

Is your account suspended or does information technology accept a residue due?

Some codes tin't exist redeemed if your Microsoft account is suspended or has a balance due. Resolve all account suspensions and unpaid balances before redeeming the code by contacting Xbox back up.

If you lot receive an fault message without an error code or encountered an consequence when trying to redeem a code, delight effort the post-obit solutions.

Something went wrong. Lamentable most that. Give it a attempt in a while

  • Check the Xbox status . If there are any issues, effort redeeming the code when the service is up and running.

An mistake has occurred during the transaction. Please endeavor again later

  • Check the Xbox condition . If there are any issues, endeavour redeeming the lawmaking when the service is up and running.

Unable to redeem a 25-character digital lawmaking on Xbox One

  • Redeem your code online at Redeem Code.

Please enter a valid lawmaking

  • Effort re-inbound the code on your gift carte du jour. If you've correctly entered the lawmaking, try redeeming it online at Redeem Code.

This lawmaking wasn't activated by the retailer. Contact the store and take them actuate the bill of fare

  • If the card doesn't piece of work 24 hours after purchase, please open up a new support ticket and ship us the code, screenshot/s of the fault, any information needed to aid us assist you better.

This code has already been used. Delight enter a lawmaking that has not been used

  • For Xbox subscription codes: Check Services & subscriptions  from a PC to see if the subscription has already been redeemed with your account.

  • For Microsoft gift bill of fare codes: Check your order history from a PC to see if the Microsoft gift card has already been redeemed with your account.

  • For game content lawmaking south: Check your game collection from a PC to meet if the game is at that place.

Contact us at Microsoft support.

We're having trouble processing your payment and nosotros'd like to get it sorted out.


  • Before you begin, you may want to clear your browser cache, and change the Internet connection and see if that works for yous.
  • A possible reason why you're getting this fault message is due to a corrupted user profile. We recommend that yous contact Microsoft Store Sales and Customer Back up to address this matter. You'll see the contact number on this link under Microsoft Store Sales and Customer Support or contact Xbox support hither.

It's converting Xbox 12-calendar month subscription to 4 months but

  • It appears that you are already subscribed to the XBOX Game Laissez passer Ultimate prior to purchasing at Electronic Kickoff. If you are subscribed to Game Pass Ultimate, all hereafter lawmaking redemptions are subject field to conversion, information technology is conspicuously stated in the product's FAQ under What are Xbox Game Laissez passer Ultimate subscription details?

Annotation: Purchase of Xbox Game Pass Ultimate automatically upgrades your existing Xbox Alive Gilt, Xbox Game Pass, and/or EA Play membership(s) to Xbox Game Pass Ultimate at a conversion ratio each based on days remaining. Learn how this works at www.xbox.com/gamepass. Future lawmaking redemptions are also subject area to a conversion ratio. Conversion ratio subject to alter. All conversions to Xbox Game Pass Ultimate are final: In one case converted, you cannot re-convert your Xbox Game Pass Ultimate membership back to a previous membership.

  • What happens to my Xbox Live Gold or Xbox Game Pass subscriptions once I upgrade to the Xbox Game Laissez passer Ultimate plan?

Buying Xbox Game Laissez passer Ultimate automatically upgrades your existing Xbox Live Gold or Xbox Game Pass subscriptions to Xbox Game Pass Ultimate .

  • With Xbox Game Pass Ultimate, can I still redeem codes for Xbox Live Gold, Xbox Game Pass, and EA Play?

Yes. These codes will automatically catechumen to Xbox Game Pass Ultimate at a ratio based on the following table. Conversion ratio subject to change.

Token says… You become…

1 calendar month of Gold

20 days of Ultimate

3 months of Aureate

50 days of Ultimate (1+ month)

6 months of Gold

79 days of Ultimate (2+ months)

12 months of Gilded

4 months of Ultimate

24 months of Golden

8 months of Ultimate

1 month of Xbox Game Pass (Console Games)

20 days of Ultimate

iii months of Xbox Game Pass (Console Games)

2 months of Ultimate

6 months of Xbox Game Pass (Panel Games)

4 months of Ultimate

12 months of Xbox Game Pass (Console Games)

5 months of Ultimate

24 months of Xbox Game Laissez passer (Console Games)

x months of Ultimate

1 month of Xbox Game Pass PC Games

20 days of Ultimate

1 month of EA Play

10 days of Ultimate

3 months of EA Play

1 month of Ultimate

6 months of EA Play

2 months of Ultimate

12 months of EA Play

4 months of Ultimate

  • I accidentally upgrade to Xbox Game Pass Ultimate. Can I go dorsum to Xbox Game Pass for Console?

You tin can cancel your Xbox Game Pass Ultimate subscription at any time, and you'll continue to accept access to your Ultimate benefits until your prepaid fourth dimension ends, at which indicate yous won't be charged once more.

Cancel subscription

Note: The upgrade of any prepaid fourth dimension to Xbox Game Pass Ultimate can't be reverted back to Xbox Alive Gold, Xbox Game Pass, or EA Play, and yous can't receive a refund for these subscriptions. You can, however, rejoin Xbox Live Gold, Xbox Game Laissez passer, or EA Play when your Xbox Game Pass Ultimate subscription ends.

You may check the full Xbox Game Pass Ultimate FAQ here.

This code can't be redeemed. It was purchased in a dissimilar region  from your account

or

Contact the seller to get a code that works in your region. This lawmaking was purchased in a different region and cannot exist redeemed.

  • Make certain that yous are redeeming in the correct region. If you purchased a region-locked product(Brazil, Turkey, Argentina, Russian federation, European union, US, Britain, etc.) that is non your abode country, then yous need to redeem it via a VPN.

  • If you're still getting this mistake message afterward connecting to a VPN server, please try the solutions below:

1. Some VPN services may require disabling the antivirus software to work. Simply until yous have successfully redeemed the game code.

2. Log in to redeem.microsoft.com using Google Incognito Browser (press Ctrl+Shift+N from Google Chrome).

3. C lear your browser's cookies or connect to another server from the specified location on the product, if available.

4. Endeavour updating your land and language on microsoft.com according to the specified location on the product. To do so, log in to your account at Microsoft.com, a t the very bottom of any page, select your current language/region, and so select a new ane from the list. Yous tin switch dorsum to your original language and region at any time.

Select the globe icon, then select the link for your language

  • At present, these tricks are odd, but it surprisingly works for some customers. Try the following:

1. Attempt changing your Xbox contour to expect every bit if you alive in Brazil. Once done, redeem again using the VPN in incognito way.

two. Effort changing your aircraft address to Brazil.

Once you've successfully redeemed the lawmaking, yous may revert your details back.

If y'all're nonetheless having trouble redeeming your code, delight open up a new support ticket and include the details below so we can assist you ameliorate:

1. Social club / Transaction ID

2. PayPal e-mail address and/or Commitment email address (if different from PayPal email address)

3. Type manually the product key (lawmaking or pre-loaded account details)

iv. Screenshot of the pop-upward/error message '

5. Boosted information (if any)

Notation : We don't provide replacements/refunds for products that are already redeemed to the business relationship. R efunds are only processed provided that the product is in its unused status and can be sold on. Used products are not eligible for refunds.